Hi Bet Privacy Policy –
Your Data, Our Responsibility

Welcome to Hi Bet's Privacy Policy. This document explains how Hi Bet collects, stores, uses, and protects your personal information. "Hi Bet," "we," or "our" refers to the hibet.click website and its operating entity.

This privacy policy applies to all Hi Bet services — including the mobile app, website, live chat support, and email communications. It applies whenever you use any Hi Bet service.

Hi Bet believes transparency is the foundation of trust. That's why we've written this privacy policy in plain, straightforward language — so every user in Bangladesh can clearly understand how their data is being handled.

Hi Bet only collects information that is strictly necessary for providing services, managing accounts, and meeting legal obligations. We do not collect excessive or unnecessary data.

Personally Identifiable Information:

• Full Name & Date of Birth
• Mobile number & email address
• National ID or passport number (for KYC verification)
• Current and Permanent Address

Financial Information:

• Mobile Banking Number (bKash/Nagad/Rocket)
• Deposit & withdrawal transaction history
• Betting History & Account Balance

Technical Information:

• IP Address & Device Information
• Browser type and operating system
• Login Time & Location Data
• Cookie & Session Data

Hi Bet collects your information through various means. In every case, you are informed of the purpose before your data is collected.

Hi Bet never collects information through phone calls or informal channels. If anyone requests your details claiming to represent Hi Bet, it may be a scam — please notify us immediately.

Hi Bet uses your information only for defined, legitimate purposes. No data is used beyond those specified purposes.

• Account creation, management, and security
• Payment processing and transaction verification
• Providing Customer Service & Support
• Fraud Detection & Prevention
• Meeting legal and regulatory obligations
• Platform service improvement and personalization
• Sending relevant offers and promotions (with your consent)
• Responsible Gaming Monitoring & Support

Hi Bet never sells your personal data to third parties. However, limited information may be shared with trusted partners in certain specific circumstances.

Information is shared when:

• With mobile banking partners for payment processing
• With authorized service providers for KYC verification
• To comply with lawful orders from courts or regulatory authorities
• With government agencies for anti-money laundering investigations

Information is not shared when:

• To advertisers or marketing companies
• To any other gaming or betting platform
• To data brokers or information resellers
• To any unauthorized third party without your consent

When Hi Bet shares information with an authorized third party, that party is required to uphold the same standards of privacy and security. They may not use the data beyond what is agreed upon in the contract.

The Hi Bet website uses cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored on your device.

You can manage or delete cookies at any time through your browser settings. Please note that disabling essential cookies may affect the proper functioning of some Hi Bet services.

Hi Bet uses industry-leading technology and practices to protect your information. Our security framework is multi-layered and continuously updated.

Technical Security Measures:

• 256-bit SSL Encryption with TLS 1.3 — applied to all data transfers
• AES-256 Encryption — protecting data at rest
• Two-factor authentication (2FA) — for account security
• Firewall & DDoS Protection — to prevent unauthorized access
• Regular security audits and penetration testing
• 24/7 System Monitoring & Anomaly Detection

Organizational Security Measures:

• Only authorized personnel can access data on a need-to-know basis
• All staff are trained in privacy and data protection
• Regular third-party security audits are conducted
• A rapid response plan is in place to address data breaches promptly

As a Hi Bet user, you have several important rights over your own data. Hi Bet respects these rights and is committed to helping you exercise them.

• Right to Know — You may request to know what information Hi Bet holds about you.
• Right to Rectification — You may request updates to any incorrect or outdated information.
• Right to Erasure — You may request deletion of your data under certain conditions.
• Right to Restrict Processing — In certain cases, you may request that the use of your data be restricted.
• Data Portability — You may request your information in a specific format.
• Right to Opt Out of Marketing — You can opt out of promotional communications at any time.
• Right to Lodge a Complaint — If you are unhappy with how your data is used, you have the right to lodge a complaint with the relevant authority.

To exercise any of these rights, email us at support@hibet.click. Hi Bet will respond within 30 business days.

Hi Bet only retains your information for as long as necessary. Once the purpose has been fulfilled or upon your request, data is deleted in accordance with our retention policy.

Once the retention period ends, Hi Bet securely deletes or anonymizes your data. You may also request early deletion before the period expires, though this may not always be possible where legal obligations apply.

Hi Bet may review and update this Privacy Policy from time to time. Changes take effect as soon as they are published on the website.

• You will be notified at your registered email address for any significant changes
• The date of any changes will always be noted at the top of the page
• Previous versions available upon request
• 30 days' notice will be given before any major changes

Continued use of Hi Bet after any updates constitutes your acceptance of the revised policy. We recommend visiting this page regularly to stay informed.

For any questions, requests, or complaints regarding this Privacy Policy, please contact Hi Bet's data protection team. We take your concerns seriously and are always here to help.